Self Help Tools
Are you wondering "Where is my stuff?" or "How do I place an order with DLA?" or even, "What item do I really need?"
DLA's network of customer support personnel stands ready to assist customers, but we also offer self help tools to "help our customers help themselves".
The list of Frequently Asked Questions below provides answers and access to on-line tools that will answer many customers basic questions related to doing business with DLA. DLA's self-help tools offer immediate resolution of inquiries such as requisition or backorder status, and on-hand status and on-hand stock availability. As well as entering requisitions / Supply Assistance Requests (SARs). Please note that some of the on-line tools may require individual logins and passwords.
If you find that you have additional questions that these FAQs don't answer for you, DLA's Customer Interaction Center (CIC) Automated Agent is available 24 hours a day, 7 days a week via email (firstname.lastname@example.org
) and phone. To utilize the CIC automated agent via phone, dial DSN 661-7766 or toll free 1-877-DLA-Call (1-877-352-2255) and press "1" or speak "Auto Agent" to enter the CIC.
Frequently Asked QuestionsWhat item do I need? Is the item available for order? I need to order, how can I get help? What is the status of my order? Where is the material that has shipped? How do I report problems with my order? How do I turn in excess material?
Customer Links of InterestCustomer Support Network 1-877-DLA-CALL
Toll-free number for customers to contact DLA. Customer/Military Service Support
DLA's source for general customer operations and service support information DLA Interactive Customer Evaluation (ICE)
ICE is a web-based tool that collects feedback on services provided by various organizations throughout DoD. DLA Command Chaplain
This Web site provides information for the external DoD customers of Ecclesiastical Supplies. DLA Pricing Web site
DLA's "what's happening" link for pricing rules, tools and training. Law Enforcement Support Office (LESO)
The LESO transfers excess DOD equipment to federal and state law enforcement agencies. Supplier Assessment and Capability
Leads programs and innovates solutions for cost-effective readiness and customer satisfaction through a responsive supplier base.